Return & Refund Policy

Last Updated:June 2026

At UELUXE, customer satisfaction is important to us. We specialize in fine antiques, collectibles, decorative arts, and one-of-a-kind historical objects. Because many of our items are unique and irreplaceable, we encourage buyers to carefully review all photographs, descriptions, dimensions, and condition details before making a purchase.

Return Eligibility

We may accept returns under the following circumstances:

Wrong Item Received

If you receive an item different from the one you ordered, please contact us within 7 days of delivery.

Damaged Item

If your item arrives damaged during shipping, please notify us within 7 days of delivery and provide photographs of:

Item Materially Different From Description

If the item received is materially different from the description, photographs, or key specifications provided in the listing, please contact us within 7 days of delivery. Each request will be reviewed individually by our customer support team.

Return Request Process

To request a return:

Returns sent without prior authorization may not be accepted.

Order Cancellation Requests

Customers may request an order cancellation within 24 hours of placing an order by contacting UELUXE customer support.

Cancellation requests submitted within this period will be reviewed by our team. If the order has not yet been processed, prepared for shipment, or shipped, UELUXE will make reasonable efforts to accommodate the cancellation request.

Once an order has been shipped or entered the fulfillment process, cancellation may no longer be possible.

UELUXE reserves the right to approve or decline cancellation requests based on the status of the order and the circumstances of the request.

Return Review Guidelines

Because many items offered by UELUXE are antiques, collectibles, decorative art, and one-of-a-kind objects, each return request is reviewed individually.

When evaluating a return request, we may consider:

The accuracy of the listing description and photographs.
The condition of the item upon delivery.
Whether the item received matches the item purchased.
Any shipping-related damage or delivery issues.
Supporting photographs and information provided by the customer.

Our goal is to provide fair and reasonable solutions while maintaining a trusted marketplace experience for both buyers and sellers.

Antique & Collectible Item Disclosure

Many items offered on UELUXE are antique, vintage, handmade, restored, or historically significant objects.

Such items may naturally display:

Age-related wear
Surface marks
Patina
Restoration
Manufacturing variations
Historical repairs
Minor imperfections

These characteristics are often part of the item’s history, craftsmanship, and authenticity. Buyers are encouraged to carefully review all listing photographs, descriptions, dimensions, and condition information before purchasing.

Refund Approval

Approved refunds will be processed after:

Refunds will be issued to the original payment method used for the purchase.

Return Shipping

If a return is approved due to:

UELUXE may provide return shipping instructions or reimbursement in accordance with the approved return request.

Fraud Prevention

To protect both customers and our business:

UELUXE reserves the right to investigate return claims.
Supporting photographs and documentation may be requested.
Returns involving altered, substituted, damaged, incomplete, or misrepresented items may be denied.
UELUXE reserves the right to refuse fraudulent, abusive, or bad-faith return requests.

Contact Us

For return and refund requests, please contact: