Shipping Policy

Last Updated:June 2026
At UELUXE, we are committed to providing a secure, reliable, and professional shipping experience for our customers worldwide.

Order Processing Time

Most orders are processed and prepared for shipment within **2 business days** after payment confirmation and order verification.

Business days are Monday through Friday, excluding public holidays.

Certain high-value, fragile, oversized, or special handling items may require additional preparation time. If additional processing time is required, we will notify the customer.

Shipping Destinations

UELUXE ships to customers worldwide where permitted by applicable laws and shipping carrier restrictions.

Some destinations may have import restrictions on antiques, collectibles, wood products, ivory substitutes, cultural property, or related materials. Customers are responsible for understanding local import regulations before purchasing.

Shipping Methods

Shipping carriers may include:

Shipping methods are selected based on destination, package size, value, and handling requirements.

Shipping Costs

Shipping charges are calculated separately based on:

Shipping costs may be displayed during checkout or communicated to the customer before shipment.

Packaging & Handling

Many items sold by UELUXE are fragile, valuable, antique, or one-of-a-kind objects.

To ensure safe delivery:

Packaging and handling costs may be included within shipping charges where applicable.

Tracking Information

When available, tracking information will be provided after shipment.
Customers can use the provided tracking number to monitor delivery progress.

Delivery Times

Estimated delivery times vary by destination, customs processing, shipping carrier performance, weather conditions, and other factors outside UELUXE’s control.
Delivery estimates are not guaranteed.

Customs Duties & Taxes

International customers are responsible for:

These fees are not included in the item price unless expressly stated.

Shipping Insurance

Certain shipments may include shipping insurance based on item value, destination, and shipping method.
Additional insurance options may be available for selected orders.

Delivery Address Accuracy

Customers are responsible for providing accurate shipping information.
UELUXE is not responsible for delays, losses, or additional expenses resulting from incorrect or incomplete shipping addresses provided by the customer.

Lost, Delayed, or Damaged Shipments

If a shipment is lost, delayed, or arrives damaged, customers should contact UELUXE as soon as possible.
We will work with the shipping carrier to investigate and help resolve the issue.

Customers may be asked to provide:

Order Verification & Security

To protect customers and prevent fraud, UELUXE may verify certain orders before shipment.
Orders may be delayed, reviewed, or cancelled if verification requirements are not met or suspicious activity is detected.

Contact Information

For shipping-related questions, please contact: